Business Terms
Last updated: 8 August 2026
About these terms
These terms apply to local businesses using Asku to receive job alerts and unlock customer enquiries.
Contact: info@asku.co.uk
The service
Asku may send you WhatsApp alerts for matching local enquiries based on:
- your service category
- your coverage area
You can open an enquiry, review the details, and choose whether to unlock the customer's contact details.
No job guarantee
Unlocking an enquiry:
- reveals customer contact details
- does not guarantee the customer will hire you
- does not make the enquiry exclusive to you
Up to 3 local businesses may unlock the same enquiry.
Pricing and Asku Balance
- There is no monthly subscription
- You pay only when you unlock an enquiry
- Your first unlock is free
- Later unlocks use your Asku Balance
- Unlock prices depend on urgency
Top-ups
Top-ups add funds to your Asku Balance and are processed by our payment provider.
Asku does not store full card details.
Unlock fees
Once you unlock an enquiry and customer contact details are revealed, the unlock fee is generally non-refundable.
This is because the service has already been provided.
We may provide a refund or balance credit where:
- you were charged in error
- the unlock failed to reveal valid contact details because of a system fault
- the law requires it
Unused Asku Balance
If you have unused balance and want a refund, contact info@asku.co.uk.
During the pilot, unused-balance requests are handled case by case.
Alerts and coverage
You control the areas you cover.
We aim to send relevant local alerts only.
Reply STOP at any time to stop alerts.
Use of customer data
If you unlock an enquiry, you may use the customer's details only to respond to that specific job request.
You must not:
- use customer data for unrelated marketing
- share customer data with others
- spam or harass the customer
You are responsible for how you handle customer data once unlocked.
Fair use
You agree to:
- keep your category and coverage information accurate
- respond professionally to customers
- not attempt to abuse unlocks, alerts, or payments
We may suspend access where we reasonably believe misuse has occurred.
Service availability
We aim to keep Asku reliable, but we do not guarantee uninterrupted availability, alert delivery, or lead volume.
Liability
To the fullest extent permitted by law, Asku is not liable for:
- lost work or profits
- customer decisions
- failed contacts
- indirect or consequential losses
Nothing in these terms excludes liability that cannot legally be excluded.
Changes
We may update these terms from time to time. Continued use of Asku after changes means you accept the updated terms.